The omni-channel message integration center manages communication channels (webpage, WhatsApp, Facebook Messenger) in a unified manner to achieve seamless connection between systems. Use bots, triggers, conditions and rules to build automation to enhance system functionality and capture and convert leads in real time. Seamlessly connect to CRM systems, integrate customer data from all technical levels, deepen customer insights, and improve CSAT.
Track inventory dynamics in real time to ensure data accuracy. Comprehensively integrate the front-end and back-end systems of warehouses, physical stores, and online stores to achieve unified management of inventory information. Systematize the ordering process to improve procurement efficiency. Conveniently manage product batches and expiration dates to ensure inventory quality. Provide average cost analysis to assist sales profit management.
The web page embeds the live broadcast function to quickly realize simultaneous live broadcast in multiple regions. Seamlessly connect to mainstream social live broadcast platforms (YouTube live broadcast, Facebook live broadcast) to expand live broadcast coverage. Support live broadcast theme scheduling and preview release to improve the live broadcast effect. Realize multi-platform live broadcast data synchronization, unified interface to process customer messages, and improve service efficiency.
Contact management integration: Unified management of customer information such as names, details, social accounts and communication preferences. Interaction Management Integration: Track and record all customer interactions, including emails, phone conversations, social platforms and chat sessions. Integration of potential business opportunity management: identify, evaluate and track business opportunities at all stages to convert potential customers into buyers. Workflow automation integration: Automate repetitive manual tasks such as contact data entry. CRM system integration: Seamlessly connect with corporate web pages, emails, accounting and billing software, customer surveys, file management and other systems to achieve one-stop management.
Multi-channel booking platform integration, supports phone and online booking (webpage, Facebook, Google merchants, WhatsApp), 24/7 service. Flexibly set the appointment time, simplify the appointment process and save time. The responsive online reservation system is adaptable to various electronic devices and can make reservations anytime and anywhere.
Establish technical connections between merchants and payment platforms or banks to realize the flow of funds for online transactions. Supports a variety of payment methods, including credit cards (Visa, Mastercard), e-wallets (Google Play, Apple Pay), WeChat Pay, Alipay HK, UnionPay, FPS, etc. Receive payments through payment platforms or bank interfaces to ensure safe and convenient transactions.